Refund policy

Refund & Returns – Madiso

At Madiso, each piece is thoughtfully handcrafted to order, reflecting our commitment to individuality, quality, and timeless design. Due to the bespoke nature of our creations, we offer a considered approach to returns.

Refunds

We do not offer refunds, as every Madiso piece is made exclusively for you.

Exchanges

We will gladly offer an exchange under exceptional circumstances:

• Exchanges are accepted only in the case of a genuine fault or issue
• Requests must be submitted within 14 days of delivery
• Items must be returned in their original, unworn condition

Lifetime Care & Repair

Madiso is dedicated to the longevity of every piece we create.
We proudly offer a lifetime repair service to ensure your accessory remains as beautiful as the day it was made.

Should your piece require attention over time, our team will carefully restore it.
Shipping costs may apply.

Client Care

For any concerns or assistance, we invite you to contact us directly.
We are committed to providing a considered and attentive experience, ensuring your Madiso piece continues to be worn and cherished for years to come.