Returns policy. Every Madiso piece is handmade, so we accept returns only for pieces that arrive damaged or faulty. We are unable to accept returns or exchanges for change of mind, size or colour preference.
Damaged or faulty items. If your piece arrives damaged or faulty, please contact us within 14 days of delivery at Contact@madiso.online with your order number and clear photos. We will repair, replace or refund the piece.
How to return. Once we have confirmed your claim, we will send you return instructions. Please keep the original packaging.
Return shipping. For damaged or faulty pieces, we cover the cost of return shipping.
Refunds. Approved refunds are issued to the original payment method once we receive and inspect the returned piece.
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